What happens next

Everything you raise is listed under My feedback, with where it has got to.

It waits for your admin, showing Waiting for your admin.
Your admin either sends it to our developers With the developers or decides not to send it on Not sent on, with a reason.
Your organisation chooses whether you hear about that by email, in the portal, or both.
Once it is with us, it also shows our progress, such as In Progress or To be Tested. This updates a few times a day.

TipClosed means the work is done at our end, not that it is in the version you are testing yet. What the statuses mean explains every status.