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What the statuses mean

Your feedback carries two statuses at once: where it is with your own admin, and what our developers have done with it. They move independently.

Here in the portal

Set by your organisation's admin when they review what you raised.

Waiting for your admin: Raised, and sitting with your admin. Nothing has reached us yet.
With the developers: Approved and sent to us, and the developers are working on it. It also shows our progress, below.
Finished: The developers have finished it. Being finished is not the same as being live: it reaches you in a future build, so you may still see the old behaviour until then.
Not sent on: Your admin decided not to pass it to the developers. Their reason is on the item, and nothing is deleted.
Could not send: Approved, but the handover to our system failed. Your admin can retry it, and nothing is lost.

With our developers

Set by us as the work moves, shown as outlined chips. Updated a few times a day, so it can lag by a few hours.

Open: Received and queued. Nobody has started on it yet.
In Progress: Someone is actively working on it.
To be Tested: Built, and being checked by us before it goes any further.
Perception Follow Up: Parked with us. We need to chase something up before it can move.
Reopened: It was closed, then found to still be a problem, so it is back with us.
Closed: Finished at our end. See the tip below.

Questions from us

On a Perception Request. Once anyone at your organisation answers, the chip is the answer.

Waiting for your answer: Nobody has answered yet, and the deadline has not passed.
Accepted: An admin chose Accept. We are going ahead as we asked.
Rejected: An admin chose Reject. We are not doing it.
Answered in their own words: An admin chose Clarify and wrote what they wanted instead. We build what they described, as written.
No answer: The deadline passed with no answer, so we went ahead with what the request said we would do.
Withdrawn: We took the question back. No answer is needed.

Previews

On a preview. Replying is optional, so no reply is not a problem.

No reply: Nobody at your organisation has replied. That is fine.
Looks good: The latest reply said it looks right.
Something's not right: The latest reply said something is off. It has gone to the developer.
Replied: The latest reply was a note without either choice.

TipClosed does not mean you will see it yet. Fixes reach you in a build, and builds go out on their own schedule. If you are testing a new build and it still looks wrong, raise it again and say it was reported before.

NextNotifications and your account