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Questions from us

Sometimes we need a decision from your organisation before we can carry on. We send it as a Perception Request, to every admin, by email and in the portal.

1. Open Requests. A count beside it shows how many are waiting for an answer.
2. Read the question, and the tasks or issues it is about, with their comments and screenshots.
3. Note the Answer by time: two business days from when we sent it, Monday to Friday, 9am to 6pm Sydney time.
4. Choose Accept, Reject or Clarify. Clarify needs a written answer, and we build what you describe, as written.
5. Press Send answer and confirm. The request closes straight away and cannot be changed.