What makes a good report

The two boxes that matter most are What happened and What did you expect to happen.

"It does not work" tells us nothing. "I pressed Save, the spinner ran, and the old phone number came back" tells us where to look.

Before you answer Can you make it happen again, try it a second time if you can. Something that happens every time and something that happened once are fixed in very different ways.

Tip"I have not tried again" is a perfectly good answer. Guessing is not.

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